The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services: Satellite Meeting Sao Paulo, Brazil, August 18-20,2004 (IFLA Publications, Band 117)

von: Sueli Mara Soares Pinto Ferreira · Réjean Savard Gebunden Details (Deutschland) ISBN: 978-3-598-21845-3 ISBN-10: 3-598-21845-1 De Gruyter Saur · 2005